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OR process skills transform an out-of-control call center into strategic asset
Mehrotra, Vijay; Grossman, Thomas A. - In: Interfaces : the INFORMS journal on the practice of … 39 (2009) 4, pp. 346-352
Persistent link: https://www.econbiz.de/10003873952
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Analysis of postponement strategy by EPQ-based models with planned backorders
Li, Jian; Wang, Shouyang; Cheng, T. C. Edwin - In: Omega : the international journal of management science 36 (2008) 5, pp. 777-788
Persistent link: https://www.econbiz.de/10003639568
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A grounded theory research approach to building and testing TQM theory in operations management
McAdam, Rodney; Leonard, Denis; Henderson, Joan; … - In: Omega : the international journal of management science 36 (2008) 5, pp. 825-837
Persistent link: https://www.econbiz.de/10003639616
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An integrated decision-making approach for improving European air traffic management
Grushka-Cockayne, Yael; De Reyck, Bert; Degraeve, Zeger - In: Management science : journal of the Institute for … 54 (2008) 8, pp. 1395-1409
Persistent link: https://www.econbiz.de/10003757506
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Operations excellence
Chapman, Ross; Sloan, Terry; Beckett, Ron - In: Operations management : an integrated approach, (pp. 286-322). 2008
Persistent link: https://www.econbiz.de/10003740557
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Management fads and information delays : an exploratory simulation study
Rich, Eliot - In: Journal of business research : JBR 61 (2008) 11, pp. 1143-1151
Persistent link: https://www.econbiz.de/10003766635
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Incorporating cost and environmental factors in quality function deployment using data envelopment analysis
Ramanathan, Ramakrishnan; Yunfeng, Jiang - In: Omega : the international journal of management science 37 (2009) 3, pp. 711-723
Persistent link: https://www.econbiz.de/10003795915
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Pushing quality improvement along supply chains
Zhu, Kaijie; Zhang, Rachel Q.; Tsung, Fugee - In: Management science : journal of the Institute for … 53 (2007) 3, pp. 421-436
Persistent link: https://www.econbiz.de/10003451591
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Method and psychological effects on learning behaviors and knowledge creation in quality improvement projects
Choo, Adrian S.; Linderman, Kevin W.; Schroeder, Roger G. - In: Management science : journal of the Institute for … 53 (2007) 3, pp. 437-450
Persistent link: https://www.econbiz.de/10003451593
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A spatiotemporal analysis of the global diffusion of ISO 9000 and ISO 14000 certification
Albuquerque, Paulo; Bronnenberg, Bart J.; Corbett, … - In: Management science : journal of the Institute for … 53 (2007) 3, pp. 451-468
Persistent link: https://www.econbiz.de/10003451594