Purpose: Continuous improvement is a means of promoting and working through business excellence. However, due to the complexity of the implementation process, many companies fail. Some authors consider that this partly due to the lack of studies which develop and validate theoretical constructs...

Nowadays, organizations are trying to have, not only a competitive advantage in the market, but also in sustainable development. The purpose of this paper is to investigate the process of measuring organizations' sustainability using process-oriented indicators. The research seeks to address the...