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Dynamic capabilities through continuous improvement infrastructure

Anand, Gopesh; Ward, Peter T.; Tatikonda, Mohan V.; … - In: Journal of operations management 27 (2009) 6, pp. 444-461

Persistent link: https://www.econbiz.de/10003906452

Role of explicit and tacit knowledge in Six Sigma projects : an empirical examination of differential project success

Anand, Gopesh; Ward, Peter T.; Tatikonda, Mohan V. - In: Journal of operations management 28 (2010) 4, pp. 305-315

Persistent link: https://www.econbiz.de/10003988970

The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 829-848

Persistent link: https://www.econbiz.de/10011453574

Role of bottom-up decision processes in improving the quality of health care delivery : a contingency perspective

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - In: Production and operations management : an international … 25 (2016) 3, pp. 458-476

Persistent link: https://www.econbiz.de/10011458268

The impact of conformance and experiential quality on healthcare cost and clinical performance

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - 2013

Persistent link: https://www.econbiz.de/10010188436

Achieving time-sensitive organizational performance through mindful use of technologies and routines

Gardner, John W.; Boyer, Kenneth K.; Ward, Peter T. - In: Organization science : a journal of the Institute for … 28 (2017) 6, pp. 1061-1079

Persistent link: https://www.econbiz.de/10011791136

Role of Bottom-Up Decision Processes in Improving the Quality of Health Care Delivery : A Contingency Perspective

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - 2015

Recent changes to health care reimbursements policy mandate hospitals to improve simultaneously on conformance and experiential quality. Conformance quality measures the level of caregivers’ adherence to evidence-based standards of care while experiential quality measures the level of...

Persistent link: https://www.econbiz.de/10014135584