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A structural equation model of TQM, market orientation and service quality : evidence from a developing nation
Lam, Siew-yong; Lee, Voon-Hsien; Ooi, Keng-boon; … - In: Managing service quality : MSQ ; an international journal 22 (2012) 3, pp. 281-309
Persistent link: https://www.econbiz.de/10009562206
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Software as a service quality factors evaluation using analytic hierarchy process
Sucahyo, Yudho Giri; Rotinsulu, Yan Yonathan; … - In: International journal of business information systems : … 24 (2017) 1, pp. 51-68
Persistent link: https://www.econbiz.de/10011719026
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Safety management system in automotive and energy industries
Kongkiti Phusavat; Vongvitayapirom, Bordin; Kess, Pekka; … - In: International journal of quality & reliability management 34 (2017) 4, pp. 569-580
Persistent link: https://www.econbiz.de/10011704878
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Strategy map with an integration of time-lag effects
Phusavat, Kongkiti; Jaiwong, Pensuda - In: International journal of management & enterprise … 5 (2008) 3, pp. 370-392
Persistent link: https://www.econbiz.de/10003717957
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Learning and preparing for Thailand Quality Award : customer satisfaction analysis
Phusavat, Kongkiti; Anussornnitisarn, Pornthep; … - In: International journal of electronic customer … 5 (2011) 3/4, pp. 236-249
Persistent link: https://www.econbiz.de/10009489256
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Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti; Chuancharoen, Supakij; … - In: International journal of management & enterprise … 9 (2010) 4, pp. 348-363
Persistent link: https://www.econbiz.de/10008821747