Tehrani, Jasmine; Liu, Kecheng; Michell, Vaughan - In: Journal of industrial engineering and management : JIEM 5 (2012) 2, pp. 442-456
Purpose: Increasing costs of health care, fuelled by demand for high quality, cost-effective healthcare has drove … (CP) as a tool to increase the quality of healthcare delivery. However, most organizations still rely on are paper … relationships and patterns of behavior in terms of an ontology chart. Norm Analysis Method (NAM) is adopted to identify and formally …