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Qualitätsmessung in der Logistikdienstleistung
Kersten, Wolfgang; Koch, Jan - In: Weiterentwicklung der Produktion : Tagungsband der …, (pp. 95-116). 2009
Persistent link: https://www.econbiz.de/10003874082
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Logistics services : theoretical and empirical findings on quality perceptions
Kersten, Wolfgang; Koch, Jan - In: Global logistics management : sustainability, quality, risks, (pp. 239-258). 2008
Persistent link: https://www.econbiz.de/10003754500
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Development and implementation of a six sigma readiness model in the food industry
Kersten, Wolfgang; Garcia-Lopez, Gabriela; Koch, Jan - In: Global logistics management : sustainability, quality, risks, (pp. 455-473). 2008
Persistent link: https://www.econbiz.de/10003754537
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The effect of quality management on the service quality and business success of logistics service providers
Kersten, Wolfgang; Koch, Jan - In: International journal of quality & reliability management 27 (2010) 2, pp. 185-200
Persistent link: https://www.econbiz.de/10003968918
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Green logistics : an innovation for logistics products?
Kersten, Wolfgang; Allonas, Claudia; Brockhaus, Sebastian; … - In: Innovative process optimization methods in logistics : …, (pp. 369-386). 2010
Persistent link: https://www.econbiz.de/10008664681
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Developing a quality management system for SME logistic service providers
Kersten, Wolfgang; Ehni, Matthias - In: Sustainability and collaboration in supply chain …, (pp. 247-261). 2013
Persistent link: https://www.econbiz.de/10010128243