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~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Service quality
21,834
Dienstleistungsqualität
21,081
Customer satisfaction
6,475
Kundenzufriedenheit
6,291
Consumer behaviour
4,443
Konsumentenverhalten
4,399
Relationship marketing
3,980
Beziehungsmarketing
3,967
Quality management
2,550
Wirtschaftsprüfung
2,495
Financial audit
2,489
Krankenhaus
1,889
Hospital
1,873
Health care
1,599
Gesundheitsversorgung
1,571
USA
1,445
United States
1,418
Theorie
1,379
Deutschland
1,343
Theory
1,338
Gesundheitswesen
1,279
Health care system
1,258
Germany
1,248
Product quality
1,236
Produktqualität
1,225
service quality
1,196
Customer service
1,185
Kundenservice
1,128
Dienstleistungssektor
1,074
Service industry
1,068
Hotel industry
823
Hotellerie
823
Beschwerdemanagement
808
Complaint management
808
Schule
733
Hochschule
726
Electronic Commerce
723
School
723
E-commerce
720
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Online availability
All
Undetermined
1,034
Free
427
Type of publication
All
Article
1,951
Book / Working Paper
630
Journal
9
Type of publication (narrower categories)
All
Article in journal
1,780
Aufsatz in Zeitschrift
1,780
Aufsatz im Buch
158
Book section
158
Hochschulschrift
140
Thesis
120
Graue Literatur
116
Non-commercial literature
116
Working Paper
60
Arbeitspapier
59
Collection of articles of several authors
45
Sammelwerk
45
Conference paper
38
Konferenzbeitrag
38
Bibliografie enthalten
33
Bibliography included
33
Case study
29
Fallstudie
29
Konferenzschrift
25
Aufsatzsammlung
22
Amtsdruckschrift
18
Government document
18
Conference proceedings
16
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Article
3
Collection of articles written by one author
3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
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Language
All
English
2,235
German
361
Czech
1
French
1
Polish
1
Spanish
1
Author
All
Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Johnson, Dana M.
5
Kaynak, Hale
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Zhang, Min
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
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Institution
All
Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
National Bureau of Economic Research
3
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
74
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
45
International journal of quality and service sciences
33
International journal of services and operations management
30
International journal of production research
25
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
19
Journal of health organization and management
19
Health care management review : HCM review
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
International journal of production economics
12
International journal of services and operations management : IJSOM
12
Service business
12
The accounting review : a publication of the American Accounting Association
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
Gabler Edition Wissenschaft
8
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Source
All
ECONIS (ZBW)
2,580
EconStor
6
OLC EcoSci
4
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1
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10
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2,590
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1
Adopting quality management (QM) principles in managing facilities management service delivery
Myeda, Nik Elyna
;
Chua, Shirley Jin Lin
;
Nur Syafiqatul …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2393-2419
Persistent link: https://www.econbiz.de/10014470788
Saved in:
2
Matching format strategy and sourcing strategy in clothing retail : a conceptual representation
Guercini, Simone
- In:
International journal of process management and …
2
(
2007/08
)
3
,
pp. 185-196
Persistent link: https://www.econbiz.de/10003725465
Saved in:
3
Unternehmenslogistik : mehr wissen - besser entscheiden
Jenny, Viktor
-
2006
-
3., aktualisierte Aufl.
Persistent link: https://www.econbiz.de/10003423625
Saved in:
4
Investigation into the impacts of procurement systems on the performance of construction projects in East Malaysia
Odhigu, Festus Onosakponome
;
Yahya, Azhar
;
Rani, …
- In:
International journal of productivity and quality …
9
(
2012
)
1
,
pp. 103-135
Persistent link: https://www.econbiz.de/10009487406
Saved in:
5
Procurement experiments with unknown costs of quality
Güth, Werner
;
Ivanova-Stenzel, Radosveta
;
Kröger, Sabine
- In:
Pacific economic review
11
(
2006
)
2
,
pp. 133-148
Persistent link: https://www.econbiz.de/10003351904
Saved in:
6
Supply Chain Collaboration im Facility Management : die Rückkehr des Realismus
Schröder, Klaus G.
;
Fretter, Thomas
- In:
Management von Industriedienstleistern : …
,
(pp. 109-123)
.
2010
Persistent link: https://www.econbiz.de/10003947697
Saved in:
7
A qualitative investigation of benchmarking barriers in Nigeria
Adewunmi, Yewande Adetoro
;
Koleoso, Hikmot
;
Omirin, Modupe
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1677-1696
Persistent link: https://www.econbiz.de/10011548030
Saved in:
8
Dienstleistungssteuerung und Qualitätsmanagement mit Hilfe eines web-basierten Lieferantenportals
Arndt, Roland
;
Wiemeyer, Anke
- In:
8. Münsteraner Facility-Management-Tag : [Tagungsband …
,
(pp. 127-139)
.
2010
Persistent link: https://www.econbiz.de/10010416080
Saved in:
9
Service quality matters : developing and applying the FM service value chain
Ree, Hermen Jan van
;
MacLennan, Peter
- In:
Conference proceedings / European European Facility …
,
(pp. 185-198)
.
2007
Persistent link: https://www.econbiz.de/10003656631
Saved in:
10
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
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