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~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Service quality
6,473
Dienstleistungsqualität
6,288
Iran
6,060
Consumer behaviour
5,855
Konsumentenverhalten
5,691
Relationship marketing
5,608
Beziehungsmarketing
5,572
customer satisfaction
1,290
Satisfaction
1,118
Customer service
1,055
Job satisfaction
1,050
Arbeitszufriedenheit
1,046
Online-Handel
1,033
Online retailing
1,030
Kundenservice
998
Quality management
993
Urlaubsverhalten
902
Holiday behaviour
901
Electronic Commerce
872
E-commerce
854
Partial least squares
835
Partielle kleinste Quadrate
830
Emotion
820
Beschwerdemanagement
780
Complaint management
778
Tourism
760
Vertrauen
755
Confidence
754
Tourismus
732
Brand image
731
Strukturgleichungsmodell
728
Markenimage
724
Structural equation model
722
India
714
Brand management
709
Einzelhandel
702
Markenführung
700
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Online availability
All
Undetermined
395
Free
134
Type of publication
All
Article
872
Book / Working Paper
147
Type of publication (narrower categories)
All
Article in journal
831
Aufsatz in Zeitschrift
831
Aufsatz im Buch
34
Book section
34
Hochschulschrift
30
Thesis
21
Case study
16
Fallstudie
16
Conference paper
15
Konferenzbeitrag
15
Graue Literatur
13
Non-commercial literature
13
Aufsatzsammlung
9
Working Paper
8
Arbeitspapier
7
Dissertation u.a. Prüfungsschriften
7
Bibliografie enthalten
5
Bibliography included
5
Collection of articles of several authors
4
Sammelwerk
4
Konferenzschrift
3
Forschungsbericht
1
Norm
1
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Language
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English
933
German
79
Undetermined
5
Danish
1
Polish
1
Author
All
Shahin, Arash
13
Calvo-Mora, Arturo
5
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Valmohammadi, Changiz
5
Cassia, Fabio
4
Cudney, Elizabeth A.
4
Kiefer, Guido
4
Magno, Francesca
4
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Prybutok, Victor
4
Prybutok, Victor R.
4
Ringle, Christian M.
4
Rust, Roland T.
4
Scharnbacher, Kurt
4
Berkel, Ingrid
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Dabestani, Reza
3
Dahlgaard, Jens Jörn
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Rahman, Zillur
3
Rapp, Reinhold
3
Restuputri, Dian Palupi
3
Sadeh, Ehsan
3
Satapathy, Suchismita
3
Scharioth, Joachim
3
Shirouyehzad, Hadi
3
Suchánek, Petr
3
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Institution
All
Forschungsgemeinschaft Qualitätssicherung
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Central Treaty Organization
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Kundenzufriedenheit
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Gesellschaft für Management und Technologie <München>
1
Hochschule <Wismar> / Fachbereich Wirtschaft
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität <München> / Lehrstufl für Dienstleistungs- und Technologiemarketing
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
66
International journal of productivity and quality management : IJPQM
55
The TQM journal : the international review of organizational improvement
39
International journal of quality & reliability management
25
Total quality management & business excellence
22
Quality management journal : QMJ
18
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
13
International journal of hospitality management
12
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business information systems : IJBIS
8
International journal of production research
8
International journal of services, economics and management
8
Cogent business & management
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
International journal of production economics
6
Journal of business research : JBR
6
Journal of industrial engineering and management : JIEM
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of open innovation : technology, market, and complexity
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
Berichte zum Generic-Management
4
Economic research
4
Europäische Hochschulschriften / 5
4
International journal of applied business and economic research
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of process management and benchmarking : IJPMB
4
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Source
All
ECONIS (ZBW)
995
USB Cologne (EcoSocSci)
21
USB Cologne (business full texts)
2
EconStor
1
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1
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
2
Developing and validating a hierarchical model of service quality of retail banks
Hossain, Mohammad Alamgir
;
Dwivedi, Yogesh Kumar
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 534-549
Persistent link: https://www.econbiz.de/10011305708
Saved in:
3
Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Kivijärvi, Hannu
;
Virta, Aleksi
- In:
Journal of business-to-business marketing
28
(
2021
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10012584484
Saved in:
4
EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash
;
Balouei Jamkhaneh, Hadi
;
Hosseini …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
Saved in:
5
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran,
Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
6
Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah
;
Takalo, Salim Karimi
; …
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
Saved in:
7
Monitoring and reducing patient dissatisfaction : a case study of an Iranian public hospital
Rasouli, Omid
;
Zarei, Mohammad Hossein
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 531-559
Persistent link: https://www.econbiz.de/10011579841
Saved in:
8
Factors Affecting Customer Satisfaction, Quality Banking Services to
Iran
, Using the Servqual Model Case Study : Resalat Bank of Kermanshah Province
Akbari, Peyman
-
2015
. Since this research is to assess customer satisfaction, quality banking services to
Iran
Case Study: Kermanshah Province …
Persistent link: https://www.econbiz.de/10013029545
Saved in:
9
TQM, employee outcomes and performance : the contingency effect of environmental uncertainty
Yazdani, Bita
- In:
International journal of quality & reliability management
39
(
2022
)
2
,
pp. 647-672
Persistent link: https://www.econbiz.de/10013169407
Saved in:
10
The impact of TQM practices on organizational learning case study : automobile part manufacturing and suppliers of
Iran
Yazdani, Bita
;
Attafar, Ali
;
Shahin, Arash
; …
- In:
International journal of quality & reliability management
33
(
2016
)
5
,
pp. 574-596
Persistent link: https://www.econbiz.de/10011579450
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