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Incentives for Quality through Endogenous Routing

Lu, Lauren Xiaoyuan (contributor); … - 2006

Persistent link: https://www.econbiz.de/10003752954

Incentives for quality through endogenous routing

Lu, Lauren Xiaoyuan (contributor); … - 2006 - rev.

We study how rework routing together with wage and piece rate compensation can strengthen incentives for quality. Traditionally, rework is assigned back to the agent who generates the defect (in a self routing scheme) or to another agent dedicated to rework (in a dedicated routing scheme). In...

Persistent link: https://www.econbiz.de/10003781439

Incentives for quality through endogenous routing

Lu, Lauren Xiaoyuan; Van Mieghem, Jan A.; Savaskan, R. Canan - In: Manufacturing & service operations management : M & SOM 11 (2009) 2, pp. 254-273

Persistent link: https://www.econbiz.de/10003852816

Understanding customer retrials in call centers : preferences for service quality and service speed

Hu, Kejia; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 24 (2022) 2, pp. 1002-1020

Persistent link: https://www.econbiz.de/10013258710

Incentives for Quality through Endogenous Routing

Lu, Lauren Xiaoyuan; Van Mieghem, Jan A.; Savaskan, R. Canan - 2013

Persistent link: https://www.econbiz.de/10014039501

Approaching Process Improvement

Gurvich, Itai; Mutharasan, R. Kannan; Van Mieghem, Jan A. - 2020

Persistent link: https://www.econbiz.de/10014093717