Qualitätsmanagement ist wieder in aller Munde. Der Spielzeugwarenhersteller Mattel war erst unlängst gezwungen, 21 Millionen in China produzierte Spielzeuge zurückzurufen. Die Gründe lagen beispielsweise in unzulässig hohem Bleigehalt in den Farben und in der Verschluckungsgefahr von...

Die Qualität von Produkten und Dienstleistungen steht seit einiger Zeit imMittelpunkt entsprechender Verbesserungsbemühungen, woraus sich entsprechendeKonzepte für das Qualitätsmanagement ebenso wie für das Qualitätscontrollingentwickelt haben. Dabei ist Qualität nun wahrlich keine neue...

This paper aims at presenting the concept of customer satisfaction in the context of activities focused on quality management in the food industry enterprises in Poland and in the USA. The studies were conducted in food industry enterprises that possessed quality systems, certified according to...

Quality Function Deployment (QFD) is a product and service design technique primarily oriented to deliver the ‘voice of the customer' throughout every single planning and design activity. QFD was successfully applied in almost every manufacturing industry, methodologically adapted and employed...

This study combines Supply Chain Operation Reference (SCOR) Model, Theory of Constraint, and Six Sigma methodology to identify critical points and offer some strategies for improving supply chain performance. To identify critical points in supply chain, the measures of SCOR model, Shepherd and...

Firms often use acceptance sampling to monitor the quality of the raw materials and components delivered by suppliers. In this paper, we use numerical methods to examine how a risk averse supplier produces and delivers a quality level that maximizes the supplier's expected utility. We examine...

Rewards for better quality, penalties for poorer quality, and the type of inspection policy are among the most common quality-related provisions of supply chain contracts. In this paper, we examine the effect of rewards, penalities, and inspection policies on the behaviour of an expected cost...

This study investigated the effect of total quality management factors on firm's operational performance in Korea. We used a regression linear analysis to conduct this research study. The samples used to conduct this analysis were selected form World Bank's Business Environment and Enterprise...

Total quality management is an endless journey in pursuit of a delighted customer. In recent years, the word “quality” itself has changed meaning. It has come to mean more than the reliability and price/performance of a product or service, as essential as those are. It encompasses every...