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How do interactions of Kano model attributes affect customer satisfaction? : an analysis based on psychological foundations
Tontini, Gerson; Solberg Søilen, Klaus; Silveira, Amélia - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1253-1271
Persistent link: https://www.econbiz.de/10010207252
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Contract fulfilment, quality management, ICT adoption, government, and co-worker support : a conceptual framework for student contentment in higher educational institutions
Koomson, Samuel - In: Cogent business & management 11 (2024) 1, pp. 1-17
position to satisfy students. This advances Sustainable Development Goal 4, which aims to guarantee inclusive and fair quality … the satisfaction of both educators and students can have broader societal implications. This research highlights the need …
Persistent link: https://www.econbiz.de/10014526072
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International postgraduate students' perceptions of service quality
Chaguluka, Chancy; Ramraj, Andrisha Beharry; Amolo, John - In: Problems and perspectives in management : PPM ; … 16 (2018) 2, pp. 438-448
Persistent link: https://www.econbiz.de/10011986577
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Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers
Sadeh, Ehsan; Garkaz, Mansour - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1335-1356
Persistent link: https://www.econbiz.de/10011528305
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Impact of college culture on student satisfaction in Kathmandu valley
Singh, Sanjeev Kumar - In: Nepalese journal of economics : a publication of … 7 (2023) 3, pp. 121-132
Persistent link: https://www.econbiz.de/10014422496
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E-government in the perspective of college students : lessons in user satisfaction
Setiawanta, Yulita - In: International journal of business information systems : … 41 (2022) 2, pp. 139-156
Persistent link: https://www.econbiz.de/10013460292
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Defining service quality attributes at different levels of operation in higher education institutions : how could the service quality perceptions of students contribute to a better...
Surman, Vivien; Tóth, Zsuzsanna Eszter; Danó, Györgyi - In: Zagreb international review of economics & business 25 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10014228121
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Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip; Dužević, Ines; Baković, Tomislav - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
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Manage perceived e-learning quality in Egyptian context
Adel, Riham - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 600-613
Persistent link: https://www.econbiz.de/10011723736
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Course evaluation by importance-performance analysis and improving actions at the Budapest University of Technology and Economics
Tóth, Zsuzsanna Eszter; Jónás, Tamás; Bérces, Roland; … - In: International journal of quality and service sciences 5 (2013) 1, pp. 66-85
Persistent link: https://www.econbiz.de/10009754718