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The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality
Nawafleh, Sahem - In: International journal of public sector performance … 6 (2020) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10012178521
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TQM practices in public sector : case of Finnish healthcare organizations
Ajmal, Mian M.; Tuomi, Ville; Helo, Petri T.; Sandhu, … - In: International journal of information systems in the … 8 (2016) 1, pp. 34-45
Persistent link: https://www.econbiz.de/10011434832
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Public quality - for whom and how? : integrating public core values with quality management
Elg, Mattias; Wihlborg, Elin; Örnerheim, Mattias - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 379-389
Persistent link: https://www.econbiz.de/10011723632
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Quality governance of human aspects of quality initiatives in the public service sector
Mukhtar, Ramlah; Ali, Noor Azman - In: Verslo ir teisės aktualijos : mokslo darbai 6 (2011) 1, pp. 111-128
Persistent link: https://www.econbiz.de/10009579065
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Implementing CAF in public administration : best practices in Europe ; obstacles and challenges
Vakalopoulou, Melpomeni A.; Tsiotras, George; … - In: Benchmarking : an international journal ; BIJ 20 (2013) 6, pp. 744-764
Persistent link: https://www.econbiz.de/10010197627
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Public service performance : perspectives on measurement and management
Boyne, George A. (ed.); Meier, Kenneth J. (contributor);  … - 2006 - 1. publ.
Persistent link: https://www.econbiz.de/10003365024
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Total quality management and the quality of service provided : case study of Jordanian public management
Nawafleh, Sahem; Hummour, Anan Abu - In: Middle East journal of management : MEJM 6 (2019) 3, pp. 277-197
Persistent link: https://www.econbiz.de/10012111741
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How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel; Hammersberg, Peter - In: International journal of quality & reliability management 40 (2023) 6, pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
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ISO 9001 and the public service : an investigation of the effect of the QMS on the quality of public service organizations
López-Lemus, Jorge Armando - In: International journal of organizational analysis 31 (2023) 4, pp. 1143-1164
Persistent link: https://www.econbiz.de/10014328679
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A Six Sigma approach to measure service quality in key dependencies of a government ministry
Fontalvo-Herrera, Tomás; Delahoz-Dominguez, Enrique; … - In: International journal of technology, policy and … 21 (2021) 4, pp. 317-332
Persistent link: https://www.econbiz.de/10012800979