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Total quality management : the route to improving performance
Oakland, John S. - 1993 - 2. ed.
Persistent link: https://www.econbiz.de/10004149679
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Quality improvement through standards
Dale, Barrie G.; Oakland, John S. - 1991
Persistent link: https://www.econbiz.de/10004105235
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Total quality management
Oakland, John S. - 1990 - Reprinted
Persistent link: https://www.econbiz.de/10004075799