The quality of provided services of company „Masters team“ are examined in Bachelor‘s final work. The work consists of … analyses service quality is presented and the organization‘s opportunities to gain competetive advantages improving the quality … service quality, its measurement ways, models and methods is revealed. The „Servqual“ method, which is selected as a basis to …

of output from input measures; the importance of adjusting for quality change in existing goods and accounting for new … interpretation of productivity measures. In terms of the research and development agenda for productivity statistics, Schreyer … difficult-to-measure services industries; better data on hours worked by industry; improvement in the quality of data on capital …

journal impact factors to infer the quality of an faculty members' publications incurs a high incidence of both Type 1 errors … their discipline. This increase is the rational response, by faculty, to the overweighting of publications in these journals … introduced as faculty pursue the research they perceive is favored by editors of top-5 journals, at the potential expense of more …