Emphasizes the productivity and quality connection in relation to competitive advantage in operations management and strategy. Discusses the issue of ethics and its interface with productivity and quality. Highlights the underlying relationship between these three elements and demonstrates their...

Argues that corporate responsibility must span over the legal, social, economic and technological domains. Places environmental system standards and auditing in their business strategic roles and gives a stakeholder approach to environmental management with its relationship to sustainability,...

Gives an overview of Japanese productivity management in both manufacturing and service industries. Discusses education and training, as well as corporate attitudes to productivity. Highlights the relationship of productivity to the Japanese economy, looking at both large and small...