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Selektion von Qualitätstechniken und -werkzeugen bei der Six Sigma Einführung (am Beispiel einer Automobilbank)
Johannsen, Florian; Leist, Susanne; Faour, Susanne - In: Banking and information technology : BIT ; a strategic … 9 (2008) 1, pp. 17-29
Persistent link: https://www.econbiz.de/10003644860
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Evaluation ausgewählter Qualitätstechniken in Six-Sigma-Projekten
Johannsen, Florian; Leist, Susanne - In: Six Sigma in der Finanzbranche, (pp. 362-379). 2009
Persistent link: https://www.econbiz.de/10003882783
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Implementing Six Sigma for improving business processes at an automotive bank
Johannsen, Florian; Leist, Susanne; Zellner, Gregor - 2010
Persistent link: https://www.econbiz.de/10008654353
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A Six Sigma approach for integrated solutions
Johannsen, Florian; Leist, Susanne - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 558-580
Persistent link: https://www.econbiz.de/10009525067
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Six sigma as a business process management method in services : analysis of the key application problems
Johannsen, Florian; Leist, Susanne; Zellner, Gregor - In: Information systems and e-business management : ISeB 9 (2011) 3, pp. 307-332
Persistent link: https://www.econbiz.de/10009273453