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Developing a modelling approach to quantify quality of care and nurse workload : field validation study
Qureshi, Sadeem Munawar; Purdy, Nancy; Neumann, W. Patrick - In: Operations research for health care 29 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10013444033
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Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
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Speed-quality trade-offs in a dynamic model
Kostami, Vasiliki; Rajagopalan, Sampath - In: Manufacturing & service operations management : M & SOM 16 (2014) 1, pp. 104-118
Persistent link: https://www.econbiz.de/10010339114
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Managing Quality of Experience in 3G cellular network using priority queue
Sadhukhan, Samir K.; Bose, Chayanika; Mandal, Swarup; … - 2013
Persistent link: https://www.econbiz.de/10010508766
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Qualitätssicherung bei Dienstleistungen
Sieker, Axel - 2000
Persistent link: https://www.econbiz.de/10013430947
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Service Outsourcing : Capacity, Quality and Correlated Costs
Ren, Z. Justin - 2016
This paper studies how to design service outsourcing contracts to ensure fast, quality services from an independent service provider. The outsourcer does not have perfect information about either the service provider's capacity cost (i.e., cost for providing fast service), or her quality cost...
Persistent link: https://www.econbiz.de/10012706917
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Reducing waiting time at an emergency department using design for Six Sigma and discrete event simulation
Mandahawi, Nabeel; Al-Shihabi, Sameh; Abdallah, Abdallah A. - In: International journal of six sigma and competitive … 6 (2010/11) 1/2, pp. 91-104
Persistent link: https://www.econbiz.de/10008759539
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Designing lean processes with improved service quality : an application in financial services
Li, Gang; Field, Joy M.; Davis, Mark - In: Quality management journal : QMJ 24 (2017) 1, pp. 6-20
Persistent link: https://www.econbiz.de/10011633032
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Achieving quality excellence in Indian engineering education : modelling and analysis using system dynamics
Honnutagi, Abdul Razak; Sonar, Rajendra; Babu, A. Subash - In: International journal of business excellence 10 (2016) 1, pp. 90-119
Persistent link: https://www.econbiz.de/10011665104