//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Quality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Möglichkeiten und Grenzen der...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Quality management
Qualitätsmanagement
16,856
Customer satisfaction
15,449
Kundenzufriedenheit
13,796
Krankenhaus
13,293
Hospital
11,947
Service quality
9,477
Dienstleistungsqualität
9,309
Consumer behaviour
6,126
Relationship marketing
6,031
Beziehungsmarketing
5,994
Konsumentenverhalten
5,968
Deutschland
4,044
Germany
3,515
Theorie
3,302
Health care
3,272
Theory
3,262
Gesundheitsversorgung
3,257
USA
2,547
Gesundheitswesen
2,509
United States
2,432
Health care system
2,343
Product quality
1,956
Produktqualität
1,947
Prozessmanagement
1,566
Business process management
1,424
Patients
1,420
Patienten
1,416
customer satisfaction
1,294
Arbeitszufriedenheit
1,281
Job satisfaction
1,274
Unternehmenserfolg
1,270
Firm performance
1,241
Supply chain
1,227
Lieferkette
1,225
India
1,189
Standardisierung
1,152
Indien
1,151
Standardization
1,145
Satisfaction
1,129
more ...
less ...
Online availability
All
Undetermined
3,993
Free
1,911
Type of publication
All
Article
9,960
Book / Working Paper
4,462
Journal
51
Type of publication (narrower categories)
All
Article in journal
8,271
Aufsatz in Zeitschrift
8,271
Aufsatz im Buch
1,632
Book section
1,632
Graue Literatur
809
Non-commercial literature
809
Hochschulschrift
686
Thesis
586
Collection of articles of several authors
406
Sammelwerk
406
Arbeitspapier
401
Working Paper
401
Case study
371
Fallstudie
371
Bibliografie enthalten
200
Bibliography included
200
Lehrbuch
181
Aufsatzsammlung
175
Conference paper
175
Konferenzbeitrag
175
Konferenzschrift
175
Textbook
147
Conference proceedings
138
Ratgeber
101
Guidebook
92
Amtsdruckschrift
83
Government document
83
Handbook
74
Handbuch
74
Glossar enthalten
38
Glossary included
38
Forschungsbericht
31
Mehrbändiges Werk
29
Multi-volume publication
29
Accompanied by computer file
25
Elektronischer Datenträger als Beilage
25
Bibliografie
15
Fallstudiensammlung
14
Collection of articles written by one author
13
Sammlung
13
more ...
less ...
Language
All
English
11,551
German
2,831
French
42
Spanish
19
Polish
18
Italian
17
Russian
14
Swedish
8
Czech
5
Danish
4
Bulgarian
2
Dutch
2
Portuguese
2
Slovak
2
Undetermined
2
Bosnian
1
Finnish
1
Croatian
1
Hungarian
1
Latvian
1
Macedonian
1
Norwegian
1
Romanian
1
Slovenian
1
Serbian
1
Turkish
1
Ukrainian
1
Chinese
1
more ...
less ...
Author
All
Antony, Jiju
131
Devadasan, S. R.
60
Talib, Faisal
51
Bruhn, Manfred
46
Dale, Barrie G.
37
Rahman, Zillur
37
Cudney, Elizabeth A.
35
Shahin, Arash
32
Sampaio, Paulo
31
Garza-Reyes, Jose Arturo
30
Jochem, Roland
30
Wiele, Ton van der
30
Tarí, Juan José
27
Murugesh, R.
26
Ahuja, Inderpreet Singh
25
Dahlgaard, Jens Jörn
25
Chiarini, Andrea
23
Kamiske, Gerd F.
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Töpfer, Armin
21
Gremyr, Ida
20
He, Zhen
20
Zink, Klaus J.
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
Heras-Saizarbitoria, Iñaki
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Casadesús, Martí
18
Singh, Bikram Jit
18
Sony, Michael
18
Gutierrez, Leopoldo
16
Khanduja, Dinesh
16
Marimon, Frederic
16
McDermott, Olivia
16
Schreier, Gerhard
16
Zhao, Xiande
16
Linderman, Kevin
15
Saraiva, Pedro
15
more ...
less ...
Institution
All
Hochschulrektorenkonferenz
37
OECD
30
Springer Fachmedien Wiesbaden
30
IGI Global
19
National Bureau of Economic Research
19
Springer-Verlag GmbH
10
Books on Demand GmbH <Norderstedt>
9
Deutsches Institut für Normung
9
OECD / Environment Directorate
9
World Bank
8
Carl Hanser Verlag
7
Shaker Verlag
7
Taylor and Francis.
7
European Association of Agricultural Economists
6
Thüringen / Landesregierung
6
Bundesinstitut für Berufsbildung
5
European Centre for the Development of Vocational Training
5
American Society for Quality
4
Europäische Kommission
4
Europäische Kommission / Generaldirektion Unternehmen
4
Fraunhofer IRB-Verlag
4
Fördergesellschaft Marketing an der Universität Augsburg
4
Gesellschaft für Qualitätswissenschaft
4
International Monetary Fund
4
Organisation for Economic Co-operation and Development
4
Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft
4
Rheinische Friedrich-Wilhelms-Universität Bonn / Institut für Landwirtschaftliche Betriebslehre
4
UNIDO
4
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
4
Bundesvereinigung der Deutschen Arbeitgeberverbände
3
Erasmus Research Institute of Management
3
Europäische Kommission / Referat Fremdenverkehr
3
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
3
Fraunhofer-Institut für Produktionstechnologie IPT
3
Humboldt-Universität zu Berlin
3
Institut der Wirtschaftsprüfer in Deutschland
3
Institut für Angewandte Arbeitswissenschaft
3
Institut für Technik der Betriebsführung im Handwerk
3
Institute for Systems Research <Maribor>
3
International Trade Centre
3
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
480
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
404
International journal of production research
352
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
International journal of process management and benchmarking : IJPMB
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
53
Journal of operations management
47
Europäische Hochschulschriften / 5
43
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
International journal of business excellence : IJBEX
35
International journal of services and operations management : IJSOM
35
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
Gabler Edition Wissenschaft
32
A Productivity Press book
31
International journal of hospitality management
30
Six Sigma in der Finanzbranche
30
more ...
less ...
Source
All
ECONIS (ZBW)
14,444
Other ZBW resources
22
RePEc
3
ArchiDok
2
BASE
1
EconStor
1
Showing
1
-
10
of
14,473
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
Development and validation of a customer satisfaction measuring instrument with laboratory services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
Alain, Chabo Byaene
;
Rostin, Mabela Makengo Matendo
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
4
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012820669
Saved in:
3
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
Saved in:
4
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
5
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
6
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
7
Keys for successful implementation of total quality management in hospitals
Carman, James M.
;
Shortell, Stephen M.
;
Foster, Richard W.
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 283-293
Persistent link: https://www.econbiz.de/10008668637
Saved in:
8
Patientenzufriedenheit und Wartezeiten
Hogan, Barbara
;
Singh, Manoj
;
Rasche, Christoph
- In:
Management der Notaufnahme : Patientenorientierung und …
,
(pp. 298-307)
.
2011
Persistent link: https://www.econbiz.de/10008825428
Saved in:
9
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
10
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->