Presents a comparison of the findings of three studies conducted in North America/Europe and Australia which investigated the adoption of quality management practices in the logistics function. Focuses on the extent to which quality practices are adopted, how quality in logistics is defined and...

This article uses data collected from direct observations made during visits to over 20 Asian companies over a period of four years (1992‐1995) and discusses the culture and managerial approaches of companies located in Japan, South Korea, Singapore and Taiwan. The main objective of these...