Motwani, Jaideep; Prasad, Sameer; Tata, Jasmine - In: The TQM Magazine 17 (2005) 1, pp. 54-66
Purpose – Business process change (BPC) is an organizational initiative to achieve significant improvement in performance and has been extensively reported in the information systems literature. Total quality management (TQM) has been employed to improve the quality of processes within a...