Companies are responding to the deeper structural changes taking place in the underlying system of commercial competition by becoming agile. Companies are fragmenting into key specialised business units that not only specialise in providing core functions, but have the expertise and skill to...

Purpose – The aim of this paper is to analyse how critical incidents or organisational crises can be used to check and legitimise quality management change efforts in relation to the fundamental principles of quality. Design/methodology/approach – Multiple case studies analyse critical...

Purpose – The purpose of this paper is to focus on the growing interest of the role of business in society, commonly referred to as CSR. Historically CSR can be traced back to the 1950s, although in very recent times there has been a virtual explosion of interest in its use and applicability...