Lau, R.S.M.; Zhao, Xiande; Xiao, Ming - In: International Journal of Quality & Reliability Management 21 (2004) 7, pp. 699-713
This study reports a recent survey of the current state of quality management implementation and practices in China with reference to the Malcolm Baldrige National Quality Award (MBNQA) criteria. Comparisons are made between firms in three different stages of the development of a quality system:...