Purpose – The purpose of this paper is to provide a process‐based design of integrated management systems (IMS) implementation. Design/methodology/approach – An extensive survey of peer‐reviewed literature was conducted. Based on the literature review, a comprehensive methodology for the...

Purpose – This paper seeks to elaborate the reasons why quality management programs (QMPs) frequently fail to produce the intended results, and to demonstrate how QMPs could be effectively institutionalised in an organisational setting. Design/methodology/approach – A survey of literature...

Total quality management (TQM) for new product development (NPD) implies first, external quality (EQ): a focus on market demands and organizational embedding; second, internal quality (IQ): the efficiency of the primary NPD processes, and third, process quality (PQ): an orientation on...