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The influence of types of training on service system performance in mass service and service shop operations
Mackelprang, Alan W.; Jayaram, Jayanth; Xu, Kefeng - In: International journal of production economics 138 (2012) 1, pp. 183-194
Persistent link: https://www.econbiz.de/10009550541
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How firm innovativeness and unexpected product reliability failures affect profitability
Mackelprang, Alan W.; Habermann, Marco; Swink, Morgan - In: Journal of operations management 38 (2015), pp. 71-86
Persistent link: https://www.econbiz.de/10011416935
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Toward a theory of managing context in Six Sigma process-improvement projects : an action research investigation
Nair, Anand; Malhotra, Manoj K.; Ahire, Sanjay L. - In: Journal of operations management 29 (2011) 5, pp. 529-548
Persistent link: https://www.econbiz.de/10009130723