Lin, Chinho; Madu, Christian N.; Kuei, Chu‐Hua; Lu, Min H. - In: International Journal of Quality & Reliability Management 21 (2004) 5, pp. 564-577
The aim of this study is to compare the relative efficiency of quality management practices among American, Japanese, and Taiwanese firms located in Taiwan. Data envelope analysis (DEA) technique is used to measure the relative efficiency of these firms. Quality management practices and...