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~subject:"Quality management"
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Health care financing review
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Journal of business research : JBR
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ECONIS (ZBW)
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Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.
;
Meterko, Mark M.
;
Mohr, David
;
Shwartz, …
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
Saved in:
2
Pioneering pay-for-quality: lessons from the rewarding results demonstrations
Young, Gary J.
;
Burgess, James Francis
;
White, Bert
- In:
Health care financing review
29
(
2007/08
)
1
,
pp. 59-70
Persistent link: https://www.econbiz.de/10003720705
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