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The impact of TQM critical success factors on business performance. The mediating role of implementation factors in linking enabler and instrumental factors
Carmona-Márquez, Francisco J.; Leal-Millan, Antonio; … - In: Action-based quality management : strategy and tools …, (pp. 127-141). 2014
Persistent link: https://www.econbiz.de/10011556875
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TQM and business success : do all the TQM drivers have the same relevance? : an empirical study in Spanish firms
Carmona-Márquez, Francisco J.; Leal-Millan, Antonio; … - In: International journal of quality & reliability management 33 (2016) 3, pp. 361-379
Persistent link: https://www.econbiz.de/10011564119
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The influence of organisational culture on the total quality management programme performance
Roldán, José L.; Leal-Rodríguez, Antonio L.; … - In: Investigaciones europeas de Dirección y Economía de … 18 (2012) 3, pp. 183-189
This paper aims to examine the relationships between different types of cultures and effectiveness in Total Quality Management (TQM) implementation. Using Cameron’s framework, we have tested the connection between a quality culture taxonomy and TQM programme performance using data from a...
Persistent link: https://www.econbiz.de/10009675812
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Excellence and organizational institutionalization : a conceptual model
Carmona-Márquez, Francisco J.; Diéz de Castro, Emilio P. - In: Achieving competitive advantage through quality management, (pp. 49-73). 2015
Persistent link: https://www.econbiz.de/10011300863
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Organizational culture, process management and maturity of the process : an empirical study of the process status in Peru
Saravia-Vergara, Enrique; Sanchís-Pedregosa, Carlos; … - In: Global business review 24 (2023) 2, pp. 258-280
Persistent link: https://www.econbiz.de/10014259197
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Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe; Ariza-Montes, Antonio; … - In: International journal of hospitality management 82 (2019), pp. 220-230
Persistent link: https://www.econbiz.de/10012121705