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Information capability under different quality management approaches

Zárraga-Rodríguez, Marta; Suárez-Barraza, Manuel F.; … - In: Revista globalización, competitividad y gobernabilidad … 8 (2014) 3, pp. 33-44

Persistent link: https://www.econbiz.de/10011655786

Efficient information-related practices in companies committed to EFQM

Zárraga-Rodríguez, Marta; Álvarez, M. Jesús - In: The TQM journal : the international review of … 28 (2016) 6, pp. 798-813

Persistent link: https://www.econbiz.de/10011616599

Quality management in hotels in the Basque country

Alvarez, M. Jesús; Jaca, Carmen; Viles, Elisabeth; … - In: International journal of quality and service sciences 4 (2012) 1, pp. 51-60

Persistent link: https://www.econbiz.de/10009552387

Healthcare teamwork best practices : lessons for industry

Tanco, Martín; Jaca, Carmen; Viles, Elisabeth; Mateo, … - In: The TQM journal : the international review of … 23 (2011) 6, pp. 598-610

Persistent link: https://www.econbiz.de/10009426883

Why are companies still struggling to reach higher continuous improvement maturity levels? : empirical evidence from high performance companies

Jurburg, Daniel; Viles, Elisabeth; Jaca, Carmen - In: The TQM journal : the international review of … 27 (2015) 3, pp. 316-327

Persistent link: https://www.econbiz.de/10011309200

Do companies with greater deployment of participation systems use Visual Management more extensively? : an exploratory study

Jaca, Carmen; Viles, Elisabeth; Jurburg, Daniel; Tanco, … - In: International journal of production research 52 (2014) 6, pp. 1755-1770

Persistent link: https://www.econbiz.de/10010257296

Components of sustainable improvement systems : theory and practice

Jaca, Carmen; Viles, Elisabeth; Mateo, Ricardo; Santos, … - In: The TQM journal : the international review of … 24 (2012) 2, pp. 142-154

Persistent link: https://www.econbiz.de/10009514484

The impact of a readiness program for implementing and sustaining continuous improvement processes

Jaca, Carmen; Paipa-Galeano, Luis; Viles, Elisabeth; … - In: The TQM journal : the international review of … 28 (2016) 6, pp. 869-886

Persistent link: https://www.econbiz.de/10011616665

Quality management in hotels in the Basque Country

Jesús Alvarez, M.; Jaca, Carmen; Viles, Elisabeth; … - In: International Journal of Quality and Service Sciences 4 (2012) 1, pp. 51-60

Purpose – The purpose of this paper is to see how quality management is carried out in hotels in the Basque Country, a region in the north of Spain with a long tradition in the tourist sector. Design/methodology/approach – The objective of the study was to establish what approaches to...

Persistent link: https://www.econbiz.de/10014802483

Exploring the links between information capability and the EFQM business excellence model : the case of Basque Country Quality award winners

Zárraga-Rodríguez, Marta; Alvarez, M. Jesús - In: Total quality management & business excellence : an … 24 (2013) 5, pp. 539-560

Persistent link: https://www.econbiz.de/10009762678