In the functional market economy, due to the intense competition, the service suppliers are forced to consider, as far as utility and the tariff of the services are concerned, the needs, requests and expectations of the consumers. This fact is imposed with necessity because the consumers are...

Highly performing innovative business services became important factors of competitiveness in modern economies, but their potential contribution is severely restricted by market dysfunctions, as companies reported during previous studies. There is also a lack of adequate policies partly...

In the case of services there is no consensus about the way in which quality should be evaluated. The problem appears to be complex, especially for services the market of which is prejudiced by high information asymmetry. This is why business services – especially the knowledge intensive ones...

Standardization, quality assurance and conformity assessment, accreditation and metrology are narrowly related activities which have a decisive role in a functional and secure market. Thus, they are frequently considered together, usually referred as SQAM services. They are also activities which...