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~subject:"Quality management"
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Quality management
Erfolgsfaktor
17,637
Success factor
15,604
Customer satisfaction
15,419
Kundenzufriedenheit
13,834
Relationship marketing
6,659
Service quality
6,653
Beziehungsmarketing
6,622
Dienstleistungsqualität
6,474
Consumer behaviour
6,235
Konsumentenverhalten
6,078
Deutschland
4,074
Germany
3,742
Verkauf
3,487
Selling
3,164
Salespeople
2,429
Verkaufspersonal
2,413
Unternehmenserfolg
1,789
Theorie
1,734
Theory
1,714
Unternehmensgründung
1,661
USA
1,660
Strategisches Management
1,616
United States
1,583
Firm performance
1,579
Business start-up
1,538
Qualitätsmanagement
1,386
Electronic Commerce
1,371
Innovation
1,318
customer satisfaction
1,290
Strategic management
1,285
Online-Handel
1,273
Online retailing
1,269
Innovationsmanagement
1,247
Arbeitszufriedenheit
1,245
Job satisfaction
1,245
E-commerce
1,241
Customer service
1,214
KMU
1,196
SME
1,190
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Undetermined
530
Free
151
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Article
1,149
Book / Working Paper
194
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All
Article in journal
1,053
Aufsatz in Zeitschrift
1,053
Aufsatz im Buch
63
Book section
63
Case study
32
Fallstudie
32
Hochschulschrift
32
Thesis
28
Conference paper
21
Konferenzbeitrag
21
Graue Literatur
19
Non-commercial literature
19
research-article
12
Aufsatzsammlung
11
Arbeitspapier
9
Working Paper
9
Collection of articles of several authors
7
Sammelwerk
7
Bibliografie enthalten
6
Bibliography included
6
Ratgeber
6
Guidebook
5
case-report
4
Konferenzschrift
2
Mehrbändiges Werk
2
Multi-volume publication
2
conceptual-paper
2
review-article
2
viewpoint
2
Forschungsbericht
1
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1
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1
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1
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1
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English
1,218
German
124
Undetermined
1
Author
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Antony, Jiju
18
Shahin, Arash
11
Rahman, Zillur
9
Talib, Faisal
9
Bagherian, Anthony
7
Swarnakar, Vikas
7
Sony, Michael
6
Dwivedi, Yogesh Kumar
5
Gershon, Mark E.
5
Madhani, Pankaj M.
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Qureshi, M. N.
5
Dabestani, Reza
4
McDermott, Olivia
4
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Roenpage, Olin
4
Shankar, Ravi
4
Shrivastava, R. L.
4
Singh, Rajesh K.
4
Álvarez-García, José
4
Ahmad Jusoh
3
Al-Dhaafri, Hassan Saleh
3
Azis, Yudi
3
Balouei Jamkhaneh, Hadi
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chakraborty, Ayon
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dahlgaard, Jens Jörn
3
Fredendall, Lawrence D.
3
Gremyr, Ida
3
Gunasekaran, Nallasamy
3
Gupta, Himanshu
3
He, Zhen
3
Kiefer, Guido
3
Králová, Maria
3
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Institution
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Bayern / Bayerisches Staatsministerium für Wirtschaft und Medien, Energie und Technologie
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Society for Opinion and Marketing Research
1
Forschungsgemeinschaft Qualitätssicherung
1
IPRI International Performance Research Institute
1
Justus-Liebig-Universität Gießen
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
OECD
1
Shaker Verlag
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
UVK Verlagsgesellschaft mbH
1
Wiley-VCH
1
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Published in...
All
International journal of productivity and quality management : IJPQM
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
75
The TQM journal : the international review of organizational improvement
68
International journal of quality & reliability management
41
Total quality management & business excellence
31
International journal of six sigma and competitive advantage : IJSSCA
20
International journal of services and operations management
18
Quality management journal : QMJ
18
International journal of contemporary hospitality management
13
International journal of production research
13
International journal of quality and service sciences
13
International journal of business excellence
11
International journal of hospitality management
11
Journal of air transport management
11
The service industries journal
11
Journal of retailing and consumer services
10
Business process management journal
9
Managing service quality : MSQ ; an international journal
9
Benchmarking : an international journal ; BIJ
8
Cogent business & management
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business information systems : IJBIS
8
International journal of production economics
8
International journal of services, economics and management
8
Journal of industrial engineering and management : JIEM
8
Amfiteatru economic : an economic and business research periodical
7
International journal of services and operations management : IJSOM
7
Journal of hospitality marketing & management
7
SpringerLink / Bücher
7
The journal of services marketing
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of process management and benchmarking : IJPMB
6
International journal of services technology and management
6
Journal of business research : JBR
6
Tourism management : research, policies, practice
6
Benchmarking : an international journal
5
Health care management review : HCM review
5
Information systems management
5
International Journal of Quality & Reliability Management
5
International journal of business excellence : IJBEX
5
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Source
All
ECONIS (ZBW)
1,320
Other ZBW resources
22
RePEc
1
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1
Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Manhas, Vishal Kumar
;
Gupta, Parmarth
;
Gupta, Himanshu
- In:
International journal of Indian culture and business …
11
(
2015
)
4
,
pp. 405-421
Persistent link: https://www.econbiz.de/10011588615
Saved in:
2
Studying the impact of total quality management in service industries
Talib, Faisal
;
Rahman, Zillur
- In:
International journal of productivity and quality …
6
(
2010
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10008646944
Saved in:
3
Business process reengineering : a recent review
Bhaskar, Hari Lal
;
Singh, R. P.
- In:
Global journal of business management : GJBM
8
(
2014
)
2
,
pp. 24-51
Persistent link: https://www.econbiz.de/10010533378
Saved in:
4
Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel
;
Lowry, Paul Benjamin
;
Almutairi, Laila
- In:
Journal of global information management : an official …
23
(
2015
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10011287040
Saved in:
5
Kundenzufriedenheit
langfristig sicherstellen : Exzellenz in Projekten ; Key-Success-Faktoren zur
Kundenzufriedenheit
Bucher, Stefan
- In:
Kundenzufriedenheit im IT-Outsourcing : das Optimum …
,
(pp. 53-60)
.
2014
Persistent link: https://www.econbiz.de/10010355829
Saved in:
6
An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.
;
Zamil, Ahmad M. A. Ahmad
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
Saved in:
7
Measuring web portals success : a respecification and validation of the DeLone and McLean information systems success model
Al-Debei, Mutaz M.
;
Jalal, Dima
;
Al-Lozi, Enas
- In:
International journal of business information systems : …
14
(
2013
)
1
,
pp. 96-133
Persistent link: https://www.econbiz.de/10009790672
Saved in:
8
A study on the key success factors of service quality for international hotels
Chang, Wan-Yu
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 25-37
Persistent link: https://www.econbiz.de/10010474526
Saved in:
9
The roles of customer orientation and employee orientation contribute to service quality and new service success
Trongpanich, Wannee
;
Kanchana Sukanthasirikul
- In:
Journal of international business and economics : JIBE
14
(
2014
)
2
,
pp. 37-46
Persistent link: https://www.econbiz.de/10010407294
Saved in:
10
TQM success factors in North Indian manufacturing and service industries
Kumar, Raj
;
Garg, Dixit
;
Garg, T. K.
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 36-46
Persistent link: https://www.econbiz.de/10008938684
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