Purpose – The purpose of this paper is to address the extent to which quality management is “culture‐specific”. Design/methodology/approach – The paper presents the results of a survey administered across 21 countries that seeks to examine quality priorities and practices by adopting...

Purpose – The aim of this paper is to present the results of a survey administered across 23 countries that examines quality priorities, practices and performance by adopting Hofstede's national cultural framework. The purpose of this study is to test the validity of the...