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An empirical investigation of the relationship between quality management factors and customer satisfaction, improved competitive position and overall business performance
Sharma, Bishnu; Gadenne, David - In: Journal of strategic marketing 16 (2008) 4, pp. 301-314
Persistent link: https://www.econbiz.de/10003770743
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Entry barriers and industry rivalry : do they mediate the relationship between quality management practices and performance?
Sharma, Bishnu; Gadenne, David - In: International journal of quality & reliability management 27 (2010) 7, pp. 779-793
Persistent link: https://www.econbiz.de/10008656321
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An investigation of the hard and soft quality management factors of Australian SMEs and their association with firm performance
Gadenne, David; Sharma, Bishnu - In: International journal of quality & reliability management 26 (2009) 9, pp. 865-880
Persistent link: https://www.econbiz.de/10009527135
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Entry barriers and industry rivalry
Sharma, Bishnu; Gadenne, David - In: International Journal of Quality & Reliability Management 27 (2010) 7, pp. 779-793
Purpose – This study aims to investigate the impact of quality management practices on performance and the extent to which industry rivalry and entry barriers moderate the relationship between the implementation of quality management practices and quality management performance....
Persistent link: https://www.econbiz.de/10014800603