"This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International Standards Organisation's (ISO) requirement that in future all new and existing Management Systems Standards will need to have the same...

1. What is the importance of quality to small businesses? -- 2. What is the background to ISO 9000? -- 3. The process approach -- 4. What is a quality management system? -- 5. The structure of ISO 9001:2015 -- 6. Example quality management system -- 7. Self-assessment -- 8. What are the costs...