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~subject:"Quality management"
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Subject
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Quality management
Service quality
21,605
Nigeria
21,429
Dienstleistungsqualität
20,854
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Consumer behaviour
7,428
Konsumentenverhalten
7,232
Relationship marketing
6,938
Beziehungsmarketing
6,891
Unternehmensberatung
4,452
Consultancy services
3,650
Qualitätsmanagement
2,862
Wirtschaftsprüfung
2,698
Financial audit
2,679
Deutschland
2,403
Germany
2,213
USA
1,995
Theorie
1,982
Krankenhaus
1,942
United States
1,939
Theory
1,937
Hospital
1,927
Health care
1,668
Gesundheitsversorgung
1,637
Bank
1,630
Customer service
1,489
Kundenservice
1,385
Gesundheitswesen
1,364
Health care system
1,344
Online-Handel
1,311
Online retailing
1,306
Product quality
1,303
customer satisfaction
1,290
Produktqualität
1,283
Economic growth
1,278
Job satisfaction
1,249
Wirtschaftswachstum
1,248
Arbeitszufriedenheit
1,244
Dienstleistungssektor
1,225
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All
Undetermined
1,107
Free
444
Type of publication
All
Article
2,150
Book / Working Paper
640
Journal
7
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All
Article in journal
1,922
Aufsatz in Zeitschrift
1,922
Aufsatz im Buch
181
Book section
181
Hochschulschrift
126
Graue Literatur
117
Non-commercial literature
117
Thesis
110
Arbeitspapier
57
Working Paper
57
Conference paper
43
Konferenzbeitrag
43
Collection of articles of several authors
42
Sammelwerk
42
Case study
38
Fallstudie
38
Bibliografie enthalten
35
Bibliography included
35
Konferenzschrift
26
Aufsatzsammlung
23
research-article
23
Amtsdruckschrift
18
Government document
18
Conference proceedings
16
Lehrbuch
12
Textbook
11
Handbook
8
Handbuch
8
case-report
5
conceptual-paper
4
Nachschlagewerk
3
Reference book
3
Advisory report
2
Bibliografie
2
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2
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2
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2
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2
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2
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English
2,425
German
375
Undetermined
2
Czech
1
French
1
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1
Spanish
1
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Bruhn, Manfred
32
Shahin, Arash
16
Rahman, Zillur
13
Talib, Faisal
13
Prybutok, Victor R.
12
He, Zhen
10
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Stauss, Bernd
6
Witell, Lars
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Shuaib, Kabir Musa
5
Singh, Rajesh K.
5
Sweis, Rateb J.
5
Tarí, Juan José
5
Vrat, Prem
5
Zhang, Min
5
Abbott, Lawrence J.
4
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Institution
All
Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Springer Fachmedien Wiesbaden
3
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forschungsgemeinschaft Qualitätssicherung
1
Forum Bildung
1
Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
1
Friedrich-Ebert-Stiftung / Abteilung Arbeit und Sozialpolitik
1
Fördergesellschaft Marketing an der Universität Augsburg
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
107
International journal of productivity and quality management : IJPQM
89
The TQM journal : the international review of organizational improvement
76
International journal of quality & reliability management
59
Quality management journal : QMJ
50
Total quality management & business excellence
50
International journal of quality and service sciences
33
International journal of services and operations management
30
International journal of production research
26
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
19
Health care management review : HCM review
19
International journal of hospitality management
19
Journal of health organization and management
19
Amfiteatru economic : an economic and business research periodical
17
International journal of six sigma and competitive advantage : IJSSCA
17
Journal of retailing and consumer services
17
The service industries journal
16
International journal of contemporary hospitality management
15
Managing service quality : MSQ ; an international journal
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
European research studies
13
International journal of production economics
13
International journal of services, economics and management
12
Service business
12
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
Benchmarking : an international journal
10
Business process management journal
10
International Journal of Quality & Reliability Management
10
International journal of services and operations management : IJSOM
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of hospitality marketing & management
9
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Source
All
ECONIS (ZBW)
2,758
Other ZBW resources
37
RePEc
2
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1
Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
Saved in:
2
Demand for courier services : determinants for customer organisations in a developing country
Tiamiyu, Mutawakilu A.
;
Eigbe, Oserere E.
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 177-207
Persistent link: https://www.econbiz.de/10012035884
Saved in:
3
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
4
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
5
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
6
Service quality as determinant of customer satisfaction
Đukić, Suzana
;
Kijevčanin, Velida
- In:
Facta Universitatis / Series economics and organization …
9
(
2012
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10010458779
Saved in:
7
The effect of product knowledge and service quality on customer satisfaction
Al Idrus, Salim
;
Abdussakir, Abdussakir
;
Djakfar, Muhammad
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 927-938
Persistent link: https://www.econbiz.de/10012692590
Saved in:
8
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
9
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
10
Relative contributions of product quality and service quality in the automobile industry
Xu, Lu
;
Blankson, Charles
;
Prybutok, Victor
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
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