"Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy customers' requirements. This book is precise and direct and focuses on the key issues in building the House of Quality otherwise known as...

The aim of this study is to compare the relative efficiency of quality management practices among American, Japanese, and Taiwanese firms located in Taiwan. Data envelope analysis (DEA) technique is used to measure the relative efficiency of these firms. Quality management practices and...

Explores the importance of quality management in achieving global competitiveness. Emphasizes the need for developing countries to revitalize their economies through quality management practice. Uses Deming principles of quality management and dialectical materialism inquiry system to...

In this paper, we demonstrate how data envelopment analysis (DEA) could be used in benchmarking studies. Our study is based on an empirical survey of small family‐owned businesses. This survey identified the separating variables between “high performing” and “low performing” firms in...