Besseris, George - In: The TQM Journal 26 (2014) 5, pp. 445-462
Purpose – The purpose of this paper is to propose a set of process capability indices (PCIs) which are based on robust and agile statistics such that they may be applicable irrespective of the process status. Design/methodology/approach – The four popular PCIs – Cp, Cpk, Cpm and Cpmk –...