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How service customers tidy their service quality perceptions

Georgantzas, Nicholas C.; Katsamakas, Evangelos - In: Human systems management : HSM 35 (2016) 2, pp. 129-139

Persistent link: https://www.econbiz.de/10011547920

Impact of HRM policies on quality assurance under requirement volatility

Thakurta, Rahul; Suresh, P. - In: International journal of quality & reliability management 29 (2012) 2, pp. 194-216

Persistent link: https://www.econbiz.de/10009530943

Making the numbers? : "short termism" and the puzzle of only occasional disaster

Rahmandad, Hazhir; Henderson, Rebecca; Repenning, Nelson P. - In: Management science : journal of the Institute for … 64 (2018) 3, pp. 1328-1347

Persistent link: https://www.econbiz.de/10011847237

System dynamics meta-modelling for reliability considerations in maintenance

Basirat, Pegah; Fazlollahtabar, Hamed; Mahdavi, Iraj - In: International journal of process management and … 3 (2013) 2, pp. 136-153

Persistent link: https://www.econbiz.de/10010339916

Achieving quality excellence in Indian engineering education : modelling and analysis using system dynamics

Honnutagi, Abdul Razak; Sonar, Rajendra; Babu, A. Subash - In: International journal of business excellence 10 (2016) 1, pp. 90-119

Persistent link: https://www.econbiz.de/10011665104

Using system dynamics to better understand quality management in the construction industry

Olafsdottir, Anna Hulda; Sverdrup, Harald; Stefansson, … - In: International journal of productivity and quality … 26 (2019) 2, pp. 223-245

Persistent link: https://www.econbiz.de/10012027780

System dynamics model for service quality improvement : a case study of Surakarta tourism, Indonesia

Novani, Santi; Mayangsari, Lidia; Prihadi, Nurtami; … - In: International journal of business and systems research 13 (2019) 4, pp. 468-493

Persistent link: https://www.econbiz.de/10012145776

Analysing the cost of quality within a supply chain using system dynamics approach

Alglawe, Asama; Schiffauerova, Andrea; Kuzgunkaya, Onur - In: Total quality management & business excellence 30 (2019) 16, pp. 1630-1653

Persistent link: https://www.econbiz.de/10012199908

The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

Persistent link: https://www.econbiz.de/10013259223

System dynamics in quality certifications : development of an audit quality controlling system

Albersmeier, Friederike; Schulze, Holger; Spiller, Achim - In: Innovation and system dynamics in food networks 2007 : …, (pp. 11-22). 2007

Persistent link: https://www.econbiz.de/10003713131

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