Purpose – The purpose of this paper is to address the extent to which quality management is “culture‐specific”. Design/methodology/approach – The paper presents the results of a survey administered across 21 countries that seeks to examine quality priorities and practices by adopting...

Purpose – The aim of this paper is to present the results of a survey administered across 23 countries that examines quality priorities, practices and performance by adopting Hofstede's national cultural framework. The purpose of this study is to test the validity of the...

This paper presents the results of a survey administered across seventeen countries that seeks to examine quality practices, priorities and performance. The participating countries were Argentina, Australia, Belgium, Brazil, China, Croatia, Denmark, Germany, Hungary, Ireland, Italy, Netherlands,...