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~subject:"Quality management"
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Quality management
Customer service
3,448
Kundenservice
3,055
Service quality
1,186
Relationship marketing
1,175
Beziehungsmarketing
1,167
Dienstleistungsqualität
1,129
Customer satisfaction
1,052
Kundenzufriedenheit
999
Consumer behaviour
800
Konsumentenverhalten
788
Deutschland
391
Germany
383
Beschwerdemanagement
351
Complaint management
349
Theorie
296
Theory
296
Dienstleistungssektor
270
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268
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263
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207
Emotion
194
Dienstleistung
188
United States
186
customer service
156
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154
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150
Einzelhandel
147
Online retailing
135
Online-Handel
135
E-commerce
134
Services
133
Bundling strategy
130
Leistungsbündel
130
Arbeitsverhalten
121
Work behaviour
120
Salespeople
119
Verkaufspersonal
119
Chatbot
117
Artificial intelligence
113
Qualitätsmanagement
112
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10
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25
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9
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English
86
German
20
French
1
Lithuanian
1
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Bonfanti, Angelo
3
Dauben, Stephan A.
3
Stauss, Bernd
3
Cook, Sarah
2
Friedewald, Axel
2
Nedeß, Christian
2
Rapp, Reinhold
2
Rust, Roland T.
2
Whyte, Grafton
2
Ahmad, Asad
1
Akasheh, Sajad
1
Al Shamsi, Ibrahim Rashid
1
Allon, Gad
1
Althaus, Steven
1
Andronikidis, Andreas
1
Arasu, B. Senthil
1
Asante, Daniel
1
Asante, Eric Adom
1
Ashton, Triss
1
Awolusi
1
Awolusi, Olawumi Dele
1
Azuma, Kentaro
1
Balinado, Justine Roy
1
Ballantyne, David
1
Bassamboo, Achal
1
Batt, Rosemary
1
Battal, Aslı
1
Başaran, Bülent
1
Benbasat, Izak
1
Berger, Roland
1
Biermann, Thomas
1
Bino, Ermal
1
Bisschoff, Christo
1
Bizjak, Boštjan
1
Boo, Je-Man
1
Boon-Cheong Chew
1
Bruhn, Manfred
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Cenfetelli, Ronald T.
1
Chan, Ya-hui
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AMACOM
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Siauliai University
1
Thüringen / Landesregierung
1
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The TQM journal : the international review of organizational improvement
5
International journal of productivity and quality management : IJPQM
4
International journal of quality & reliability management
4
Benchmarking : an international journal ; BIJ
3
International journal of hospitality management
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
2
Industrial and Commercial Training
2
International journal of services and operations management
2
Journal of retailing and consumer services
2
Journal of service theory and practice
2
Management information systems : mis quarterly
2
The journal of services marketing
2
African journal of economic and management studies : AJEMS
1
Arbeitspapier zur Schriftenreihe Schwerpunkt Marketing
1
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal
1
Cogent business & management
1
Decision sciences : DS
1
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
1
Edition Blickbuch Wirtschaft
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Emerald points
1
European research studies
1
Financial Times
1
Fokus Dienstleistungsmarketing
1
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler-Edition Wissenschaft
1
Global business and finance review
1
Ideas, insights and innovation on management research : an international perspective
1
Innovations in certain areas of organization management and marketing
1
International journal of applied business and economic research
1
International journal of business and economics
1
International journal of business excellence : IJBEX
1
International journal of business performance management
1
International journal of management & enterprise development : IJMED
1
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ECONIS (ZBW)
101
Other ZBW resources
5
BASE
1
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Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
2
Improving bank's customer service on the basis of quality management tools
Novokreshchenova, O. A.
;
Novokreshchenova, N. A.
; …
- In:
European research studies
19
(
2016
)
3B
,
pp. 19-38
Persistent link: https://www.econbiz.de/10012009413
Saved in:
3
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
Saved in:
4
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
5
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold
-
1997
-
1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
Saved in:
6
The impact of pre-sale and post-sale factors on online purchasing satisfaction : a survey
Melián Alzola, Lucia
;
Padrón Robaina, Victor
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10003968894
Saved in:
7
The effect of quality management on the service quality and business success of logistics service providers
Kersten, Wolfgang
;
Koch, Jan
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 185-200
Persistent link: https://www.econbiz.de/10003968918
Saved in:
8
Ranking of customer requirements using the fuzzy centroid-based method
Mehdizadeh, Esmaeil
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10003968923
Saved in:
9
Integrating DEAHP and DEANP into the quality function deployment
Kamvysi, Konstantina
;
Gotzamani, Katerina
;
Georgiou, …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 293-316
Persistent link: https://www.econbiz.de/10003978229
Saved in:
10
Qualitätsmanagement für den
Kundenservice
von Versicherungsunternehmen
Deutsch, Markus
;
Minwegen, Julia
;
Schipmann, Volker
- In:
Modernes Finanz- und Versicherungsmanagement
,
(pp. 265-299)
.
2010
Persistent link: https://www.econbiz.de/10003995003
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