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~subject:"Quality management"
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Subject
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Quality management
Customer satisfaction
15,419
Kundenzufriedenheit
13,763
Service quality
6,441
Dienstleistungsqualität
6,235
Consumer behaviour
5,742
Relationship marketing
5,574
Konsumentenverhalten
5,540
Beziehungsmarketing
5,512
Banks
3,543
banks
2,293
Bank
2,155
customer satisfaction
1,290
Satisfaction
1,106
Customer service
1,060
Job satisfaction
1,030
Arbeitszufriedenheit
1,028
Online retailing
1,015
Online-Handel
1,015
Kundenservice
997
Qualitätsmanagement
929
Holiday behaviour
873
Urlaubsverhalten
873
Electronic Commerce
822
E-commerce
805
Emotion
803
Beschwerdemanagement
778
Complaint management
778
India
769
Vertrauen
737
Confidence
734
Retail trade
688
Einzelhandel
684
Brand image
679
Tourism
678
Markenimage
671
Brand management
665
Indien
664
Verbraucherzufriedenheit
661
Markenführung
656
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Online availability
All
Undetermined
386
Free
118
Type of publication
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Article
821
Book / Working Paper
84
Type of publication (narrower categories)
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Article in journal
762
Aufsatz in Zeitschrift
762
Aufsatz im Buch
29
Book section
29
Conference paper
14
Konferenzbeitrag
14
Hochschulschrift
13
research-article
13
Case study
12
Fallstudie
12
Thesis
12
Graue Literatur
10
Non-commercial literature
10
Aufsatzsammlung
6
Arbeitspapier
5
Bibliografie enthalten
5
Bibliography included
5
Working Paper
5
case-report
4
Collection of articles of several authors
2
Konferenzschrift
2
Sammelwerk
2
conceptual-paper
2
review-article
2
viewpoint
2
Forschungsbericht
1
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English
859
German
45
Undetermined
1
Author
All
Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Álvarez-García, José
4
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Kiefer, Guido
3
Králová, Maria
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pantouvakis, Angelos
3
Pattanayak, Durgesh
3
Phusavat, Kongkiti
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Rust, Roland T.
3
Sahney, Sangeeta
3
Satapathy, Suchismita
3
Scharnbacher, Kurt
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
Akter, Shahriar
2
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Society for Opinion and Marketing Research
1
Forschungsgemeinschaft Qualitätssicherung
1
IPRI International Performance Research Institute
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
UVK Verlagsgesellschaft mbH
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
45
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
International Journal of Quality & Reliability Management
6
Journal of industrial engineering and management : JIEM
6
Tourism management : research, policies, practice
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Strategic Direction
4
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Source
All
ECONIS (ZBW)
881
Other ZBW resources
23
RePEc
1
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1
Investigating e-banking service quality in one of Egypt's
banks
: a stakeholder analysis
Hussien, Miran Ismail
;
Aziz, Rasha Abd El
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
Saved in:
2
The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Carey, Robin
;
Wu, …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 280-303
Persistent link: https://www.econbiz.de/10011317281
Saved in:
3
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
4
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
5
Total quality management for banking sector : conceptualitsation and scale development
Pattanayak, Durgesh
;
Maddulety, Koilakuntla
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 158-174
Persistent link: https://www.econbiz.de/10010361603
Saved in:
6
A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors
Raychaudhuri, P. S.
;
Farooqi, Rahela
- In:
Global business review
14
(
2013
)
3
,
pp. 507-527
Persistent link: https://www.econbiz.de/10010230045
Saved in:
7
Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective
Chen, Lisa Y.
- In:
World review of entrepreneurship, management and …
9
(
2013
)
4
,
pp. 543-558
Persistent link: https://www.econbiz.de/10010230098
Saved in:
8
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
9
An approach of new product planning using quality function deployment and fuzzy linear programming model
Ko, Wen-chang
;
Chen, Liang-hsuan
- In:
International journal of production research
52
(
2014
)
6
,
pp. 1728-1743
Persistent link: https://www.econbiz.de/10010257311
Saved in:
10
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
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