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operating performance implications of service qualityand environmental sustainability in the context of logistics. Specifically … won service quality and environmental sustainability awards in logistics between2004 and 2013. Awardees include firms that … are logistics service providers and firms that operatein other industries; in all cases, these awards recognize firms …
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This study investigates the potential of predictive analytics in improving Key Performance Indicators (KPIs) forecasting by leveraging Lean implementation data in supply chain enterprises. A novel methodology is proposed, incorporating two key enhancements: using Lean maturity assessments as a...
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Purpose – This paper describes the use and application of a structured approach to the basic implementation of quality management tools and techniques such as the QC7 tools. Design/methodology/approach – A methodology based around the application of a structured approach to the use of basic...
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