Fotopoulos, Christos; Psomas, Evagelos - In: International Journal of Productivity and Performance … 58 (2009) 6, pp. 564-580
Purpose – The purpose of this paper is to examine the level of use of quality management tools and techniques as well as employees' training in ISO 9001:2000 certified companies. Design/methodology/approach – A research project was carried out in 370 Greek companies, using the questionnaire...