Suárez‐Barraza, Manuel F.; Ramis‐Pujol, Juan; Mi … - In: International Journal of Quality and Service Sciences 5 (2013) 2, pp. 191-207
Purpose – Imai defined Kaizen as: “a means of continuing improvement in personal life, home life, social life, and working life. At the workplace, Kaizen means continuing improvement involving everyone – managers and workers alike”. According to Imai, Kaizen can take at least three...