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Poisson and non-Poisson properties in appointment-generated arrival processes : the case of an endocrinology clinic
Kim, Song-hee; Vel, Ponni; Whitt, Ward; Cha, Won Chul - In: Operations research letters 43 (2015) 3, pp. 247-253
Persistent link: https://www.econbiz.de/10011309563
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A data-driven model of an appointment-generated arrival process at an outpatient clinic
Kim, Song-Hee; Whitt, Ward; Cha, Won Chul - In: INFORMS journal on computing : JOC 30 (2018) 1, pp. 181-199
Persistent link: https://www.econbiz.de/10011848229