We analytically study optimal capacity and flexible technology selection in parallel queuing systems. We consider N stochastic arrival streams that may wait in N queues before being processed by one of many resources (technologies) that differ in their flexibility. A resource's ability to...

Shortage of judicial capacity leads to costly delays, stunted economic development, and even failure to deliver justice. This problem is endemic not only in the developing world but also in the congested appeals courts of wealthier nations. Using the Supreme Court of India as an exemplar for...

We study the value of dynamic pricing to maximize revenues in queueing systems with price and delay sensitive customers. The system queue length is visible so that upon arrival, customers decide to join the system based on the congestion and the price at that time. We analyze this problem in the...