Recruitment and selection experiences are part of a process of pre‐entry organisational socialisation, also known as anticipatory socialisation. Graduates are susceptible to such effects as their socialisation through exposure to professional employers begins during training. Employers’...

This paper considers the nature of “best practice” recruitment and selection in the hotel sector. Data from a sample of Scottish hotels indicate a reliance on informal methods, particularly in smaller hotels. In larger and chain hotels, structured procedures, including references,...

Purpose – Recruitment and selection in the construction industry is ad hoc – the search for workers to match immediate employment needs is unsystematic, usually conducted in a short‐termist manner, and often contributes to, rather than overcomes, persistent recruitment difficulties and...

Call centres are growing rapidly and are receiving attention from politicians, policy makers and academics. While most of the latter focus on work relations, notably patterns of control and surveillance, this paper explores the role of recruitment, selection and training in the shaping call...