The goal of the paper is to present the framework for combining clustering and classification for churn management in telecommunications. Considering the value of market segmentation, we propose a three-stage approach to explain and predict the churn in telecommunications separately for...

Purpose: This study proposes a new two-stage clustering method to break down the symmetric multiple traveling salesman problem (mTSP) into several single standard traveling salesman problems, each of which can then be solved separately using a heuristic optimization algorithm....

The problems of digitalisation and transition of companies into the digital markets has become one of the crucial issues in contemporary business. Digital transformation is changing markets and interactions. These trends impose a question on how secure is this environment and how companies are...

Companies' objectives extend beyond mere profitability, to what is generally known as Corporate Social Responsibility (CSR). Empirical research effort of CSR is typically concentrated on a limited number of aspects. We focus on the whole set of CSR activities to identify any structure to that...