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Impact of website interface on customer experience and engagement intention in online hotel booking

Le, Tran-Thien-Y.; Chen, Ja-Shen - In: International journal of information systems in the … 14 (2022) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10012799971

Self-efficacy, trust, and perceived benefits in the co-creation of value by consumers

Alves, Helena; Mainardes, Emerson Wagner - In: International journal of retail & distribution management 45 (2017) 11, pp. 1159-1180

Persistent link: https://www.econbiz.de/10011815151

Drivers and resources of customer co-creation : a scenario-based case in the restaurant industry

Im, Jinyoung; Qu, Hailin - In: International journal of hospitality management 64 (2017), pp. 31-40

Persistent link: https://www.econbiz.de/10011731665

Customer brand co-creation behavior and brand sincerity through CSR interactivity : the role of psychological implications in service-dominant logic

Sung, Kyongsik; Lee, Seoki - In: International journal of hospitality management 108 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10013482908

Understanding the relationship between frontline employee boreout and customer orientation

Stock-Homburg, Ruth - In: Journal of business research : JBR 69 (2016) 10, pp. 4259-4268

Persistent link: https://www.econbiz.de/10011554145

The role of frontline employees' competitive intelligence and intraorganizational social capital in driving customer outcomes

Kalra, Ashish; Agnihotri, Raj; Briggs, Elten - In: Journal of service research 24 (2021) 2, pp. 269-283

Persistent link: https://www.econbiz.de/10012522540

A multi-country comparison of user innovation behaviors on smartphone applications

Yoo, Bosul; Katsumata, Sotaro; Ichikohji, Takeyasu - 2017

This study examines preceding factors of user innovation behavior using a case of smartphone applications toexamineindirect and direct effects of consumer attitude on user innovation. Specifically, this study focuses ontwo aspects of the user innovation evaluation:quality and quantity. Quality...

Persistent link: https://www.econbiz.de/10011738364

Antecedents of mandatory customer participation in service encounters : an empirical study

Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75

Persistent link: https://www.econbiz.de/10011301996

Exploring the associations between standards for service delivery (organisational cultue) co-worker support, self-efficacy, job satisfaction and customer orientation in the real es...

Gountas, Sandra; Gountas, John; Mavondo, Felix T. - In: Australian journal of management 39 (2014) 1, pp. 107-126

Persistent link: https://www.econbiz.de/10010353524

Fight or flight? : understanding customer response to CRM tactics

Baker, Andrew M.; Donthu, Naveen - In: Journal of global scholars of marketing science : … 31 (2021) 3, pp. 318-336

Persistent link: https://www.econbiz.de/10012549087

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