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Customer Loyalty Toward Islamic and Conventional Banks; Mediator Role of Customer Satisfaction
Rahman, Amin - 2016
.The paper examine three independent factors i.e. Bank services, Bank reputation and religious perspective along with a mediator … done using SPSS (edition 22) software. The Result of the study shows that there is positive relation among Bank services …, Bank Image and religious Perspective on customer satisfaction which directly leading to customer loyalty. With the help of …
Persistent link: https://www.econbiz.de/10012980368
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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks
Kumbhar, Vijay M. - 2012
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
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An Empirical Analysis of Satisfaction of Selected Customers Availing ATM Services of ICICI Bank
Pahwa, Manvinder Singh - 2012
respondent organization, i.e., ICICI Bank have been contacted to measure their satisfaction level with regard to the ATM facility …
Persistent link: https://www.econbiz.de/10013105276
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Bank Customers’ Annotations Regarding Banking Services
Singhal, Parmod Kumar - 2020
bank offered them all financial inclusion schemes and employees motivate them to use the banking services …
Persistent link: https://www.econbiz.de/10012828271
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Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective
Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...
Persistent link: https://www.econbiz.de/10012297683
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Customer loyalty to Islamic banks : evidence from Indonesia
Fianto, Bayu Arie; Gan, Christopher; Widiastuti, Tika; … - In: Cogent business & management 7 (2020) 1, pp. 1-27
used to determine the factors of customer loyalty of state-owned and private Islamic bank. The findings suggest that the …
Persistent link: https://www.econbiz.de/10012655131
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The Effect of Customers Beliefs about Their Bank, on Their Loyalty in Islamic Banking Relationships, and Intention to Leave : The Role of Trust, Dissatisfaction with Banking Channe...
Hussain, Hafiz Ishtiaque; Siddiqui, Danish Ahmed - 2021
beliefs about their bank, namely Benevolence, Competence, and Integrity beliefs increase the trust and decrease the … increase Customer loyalty, and lower the Intention to leave the bank. Empirical validity was established by conducting a survey … Commitment, and Customer intimacy. They both also directly affect the Intention to leave the bank, trust also positively affects …
Persistent link: https://www.econbiz.de/10013311154
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An Empirical Study on Customers Opinion and Satisfaction on Services Provided by Depository Participants of Gandhinagar
Trivedi, Jigna C. - 2013
Savings is an important function of households. Investments route the savings for higher growth and wealth creation. Debt and Equity are the key avenues of investments which are often offered under different variants. Sources of investments like real estate, gold, silver, commodities etc also...
Persistent link: https://www.econbiz.de/10013078908
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Relationship between internet banking service quality, e-customer satisfaction, and loyalty : a comparative study of India and Pakistan
Patel, Ritesh Jayantibhai; Mishra, Anand Kumar; … - In: Journal of central banking theory and practice 13 (2024) 2, pp. 213-228
recommendations for the top level of management and bank branch managers as well. …
Persistent link: https://www.econbiz.de/10014581569
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The Effect of Use, Quality of Service, Trust and Satisfaction Loyalty M-Banking Users
Usman, Osly - 2020
survey method with approach of causality. The population in this study were bank customers mbanking users totaling 200 …
Persistent link: https://www.econbiz.de/10012845236