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The antecedents of online brand trust : Malaysian evidence
Syed Shah Alam; Norjaya Mohd. Yasin - In: Journal of business economics and management 11 (2010) 2, pp. 210-226
Persistent link: https://www.econbiz.de/10008665606
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Retail loyalty programs in Malaysia : the relationship of equity, value, satisfaction, trust, and loyalty among cardholders
Nor Asiah Omar; Syed Shah Alam; Norzalita Abd Aziz; … - In: Journal of business economics and management 12 (2011) 2, pp. 332-352
Persistent link: https://www.econbiz.de/10009533062
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Online service failure : diagnosing customer's evaluation of critical incidents outcomes
Ahmad, Maisarah; Kadir, Suhaila Abdul; Syed Shah Alam; … - In: International journal of applied business and economic … 13 (2015) 1, pp. 239-257
Persistent link: https://www.econbiz.de/10011376176
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Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes : evidence from Malaysia
Nor Asiah Omar; Che Aniza Che Wel; Norzalita Abd Aziz; … - In: Measuring business excellence : the journal of … 17 (2013) 1, pp. 33-50
Persistent link: https://www.econbiz.de/10009753296